Returns & Refunds

Returns & Exchanges

Because every piece is custom-made, all sales are final.

We do not accept returns, refunds, or exchanges unless the item arrives damaged or incorrect.

If there is an issue with your order, please contact us within 24 hours of receiving your item, and our team will assist you immediately.

⸻

Repairs

If your jewellery needs repair, we offer support for:

• Manufacturing defects

• Loose stones

• Minor adjustments

Repairs due to wear and tear or customer mishandling may incur a service fee.

⸻

Delivery & Shipping

• All pieces are packaged in our signature 71 Jewellery box.

• Delivery time is 2–3 weeks.

• You will receive a notification once your order is ready for delivery or collection.

• We are not responsible for delays caused by courier services, customs, or incorrect address information provided by the customer.

⸻

Cancellations

Orders may be cancelled within 24 hours of placing the order.

Once production begins, cancellations are not permitted.

⸻